SUPPORT

Returns & Exchanges

We want you to shop with confidence. Please read our Returns & Exchanges Policy carefully before placing your order.

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Returns

At The Kit Vault, we do not accept returns unless one of the following applies:

• You received the wrong jersey.
• Your jersey arrived damaged or defective.
• The product has a manufacturing defect.

If any of the above applies, you must contact us within 5 days of receiving your order. Please include your order number along with clear photos of the issue so our team can verify the claim.

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Size Exchanges

We understand that sizing may vary. We therefore offer size exchanges only.

To be eligible for a size exchange:

• The request must be made within 5 days of delivery.
• The jersey must be unused and unwashed.
• Original tags and packaging must still be attached.
• The requested size must be available in stock.

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Items Not Eligible

• Used or washed jerseys.
• Products damaged after delivery.
• Requests made after the 5-day period.
• Products without original tags or packaging.
• Returns due to change of mind.

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How to Request a Return or Exchange

Please contact our support team at thekitvaultt@gmail.com with the following information:

• Your Order Number
• Your Name
• Reason for the request
• Clear photos (if the product is damaged or incorrect)

Our team aims to respond to all requests within 24–48 business hours.